Thank you for visiting and shopping at Lottaini. Following are the terms and conditions that constitute our Shipping Policy.
Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
We primarily serve customers in the United States and Australia. Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping (USA): 7-15 business days.
Standard Shipping (Australia): 8-15 business days.
Expedited Shipping: 5-10 business days (if applicable).
Note: Delivery delays can occasionally occur due to customs clearance or international logistics issues.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your package via our website or global tracking services.
Customs, Duties, and Taxes
Lottaini is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
If you receive your order damaged, please contact our support team immediately at [Your Customer Service Email]. Please save all packaging materials and damaged goods before filing a claim.
Missing Items
If your tracking information states that your package was delivered but you have not received it, please contact the local carrier first. If the issue persists, reach out to us within 7 days of the “delivery” date.